Play responsibly,
keep yourself safe
oktk believes that gaming is enjoyable only when it stays within control. Our responsible gaming policy, tools, and support are here for you.
What is responsible gaming and why does it matter?
Gaming stays healthy as a source of fun and entertainment only when it runs within planned limits.
Online gaming and betting is a popular form of entertainment for many people. However, it becomes a problem when control over time, money, or state of mind is lost. oktk wants every user to play consciously, enjoyably, and safely.
Responsible gaming means setting a clear budget before playing, accepting losses when they happen, and not placing more bets to try to recover losses. Reading our Terms and Conditions will give you a clear understanding of playing limits and rules.
Gaming is never a source of income — it is a form of entertainment. There is no guarantee of winning any bet, so only wager an amount whose loss will not affect your day-to-day life.
Key habits for healthy gaming
- Set a clear budget before you play and stick to it.
- Decide how long you will play and keep to that time limit.
- Do not bet while under the influence of alcohol or anything else.
- Do not place more bets to try to recover money you have lost.
- Give the highest priority to family, friends, and work.
- Take regular breaks and keep a balance with other activities.
Tools to keep yourself in control
oktk lets you set your own gaming limits. These tools can be activated in your account settings or through 24/7 live chat.
Deposit Limit
Set a daily, weekly, or monthly upper limit on deposits. Once a limit is set it takes effect immediately and cannot be increased before the specified time has passed.
Session time limit
Decide in advance how long each session will last. Once the set time is up, you will be logged out automatically so you do not spend hours playing without realising it.
Account break
If you want a break for a few days, you can temporarily suspend your account — from 24 hours up to 6 weeks. During this time you will not be able to log in or make a deposit.
Self-exclusion
If you need a longer break, activate self-exclusion — from 3 months up to permanent. During this period, no new account can be opened in your name either.
View betting history
You can view all your deposits, withdrawals, and betting history at any time. Reviewing your own gaming patterns is the first step toward awareness.
Direct support
To get help using these tools or to take any action on your account, contact us directly via 24/7 live chat or email.
Recognise the warning signs
Certain signs indicate early on that gaming is no longer within the bounds of entertainment. If you notice these signs in yourself or someone close to you, seek help without delay.
- You are betting with money set aside for daily expenses or savings.
- You keep placing larger bets to try to recover money you have lost.
- You cannot control how much you play or how long you play.
- You are spending more time gaming and less time with work, family, or friends.
- You are hiding your gaming from family or lying about it.
- You feel restless or anxious when you cannot place a bet.
- You are betting with borrowed money or taking on debt to gamble.
- You want to stop playing but keep failing to do so.
What to do if there is a problem?
The first step is to acknowledge the problem. This is not a sign of weakness — it takes courage. Many people face this situation and, with the right support, return to a normal life.
oktk's 24/7 live chat support is available in both Bengali and English. You can contact us via live chat or email to activate self-exclusion or an account break. Our support team will help you without asking questions and with full confidentiality.
Talk openly with family or a trusted friend. Seeking help from a professional mental health counsellor is also effective — it is treatment, not weakness.
Under our Privacy Policy, all your personal information and account-related communications are fully protected and are never shared with any third party.
Where to find support?
You do not have to carry this alone. Reach out through any of the channels below.
oktk Live Chat Support
Talk to us directly via live chat in Bengali or English, 24 hours a day, 7 days a week. Whether it is account limits, a break, or self-exclusion — we will help you right away.
Email Support
If you cannot reach us on live chat, send a detailed message by email. Our support team responds promptly and maintains complete confidentiality.
Family and trusted friends
Open up to someone close to you. Support from family and friends does the most to ease stress and help you get back on the right track.
Professional mental health counselling
Seek help from a mental health specialist or counsellor. Problem gambling is a recognised behavioural condition — it can be managed effectively with professional care.
Support groups and social services
Contact a local social services centre or mental health organisation. Connecting with others who are facing the same situation can also be helpful.
oktk's commitment and policy
oktk has worked from the start to build a platform where entertainment and safety go together. Our responsible gaming policy is not just words — it is at the centre of everything we do. We believe that a satisfied and safe player is a happy one in the long run.
Our system can automatically detect unusual gaming patterns. If an account shows a pattern of excessive or impulsive betting, our support team actively reaches out to that user. This is not a penalty — it is an expression of care on our part.
oktk verifies age at the time of account registration. Any attempt to open an account using false information or by a minor results in a permanent ban, and any balance in that account is cancelled. For more details, please see the relevant questions on our FAQ page.
When you choose self-exclusion, new promotional emails and advertisements stop being sent to you for the duration of that period. Even after the exclusion period ends, you must complete a confirmation process before becoming active again, so that you do not return impulsively.
Please never hesitate to talk to us about any concern or difficulty. Our 24/7 live chat and email support are always here for you.
Common questions about responsible gaming
Here are answers to some frequently asked questions on this topic.
Learn More
Visit the relevant pages for more information on these topics.