oktk Privacy Policy

During account registration, placing bets, deposits, or withdrawals on the oktk platform, certain personal information is collected from you. This collection is limited to what is necessary for operating the service.

1.1 Information You Provide Directly

When you open an account or contact us, the following information may be collected:

• Full name and date of birth (for age verification — the platform is only for users aged 21 or above)
• Mobile number and email address
• Password (stored in encrypted form — never kept in plain readable text)
• National ID or passport number (when identity verification is required)
• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)

1.2 Automatically Collected Information

When you access oktk, certain information is automatically recorded for technical reasons. This includes IP address, browser type, device model, operating system, page visit logs, and session duration. This information is not used to identify any individual — it is used to improve site performance and detect potential fraud.

1.3 Cookies and Tracking

Cookies are used on the oktk website. Cookies are small text files stored in your browser. They help remember your login status, retain language preferences, and improve site speed. You can control cookies from your browser settings, but disabling certain cookies may limit site functionality.

Collected information is used only for specific and legitimate purposes. oktk never sells your information to third parties without your permission.

2.1 Service Operation and Processing

• Account registration, login, and identity verification
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
• Activating bonuses and promotional offers, and determining VIP level
• Keeping records of betting history and account balance

2.2 Security and Fraud Prevention

Technical logs and account information are analysed to detect multiple account creation, unauthorised transactions, or suspicious activity. This is essential for protecting the interests of honest users.

2.3 Communication and Support

Your email and mobile number are used to send important account-related notifications. oktk's 24/7 live chat and email support team provides service in both Bangla and English. Information you provide during support is used only to resolve your issue.

2.4 Site Improvement

Overall usage patterns are analysed to improve the user experience. Individuals are not identified in this analysis — data is used in aggregated and anonymised form.

oktk does not sell your personal information to any advertisers or third parties. However, information may be shared in specific circumstances necessary for operating the service.

3.1 Payment Processors

bKash, Nagad, Rocket, Upay, and banking infrastructure are used to complete financial transactions. These providers receive only the minimum information required to process a transaction — no additional personal details are shared with them.

3.2 Technology Partners

Trusted technology partners are used for server operations, cybersecurity, and game software provision. Strict confidentiality agreements are in place with these partners — they may not use your information for any purpose of their own.

3.3 Legal Obligations

If a valid order is received from a competent authority under applicable Bangladeshi law, the required information may be provided. No information beyond what is legally required will be disclosed in such cases.

oktk has put in place multiple technical and organisational measures to keep your information secure.

4.1 Encryption

All data transmitted on the site is encrypted using SSL (Secure Sockets Layer) technology. Your password is never stored in plain readable form — it is stored in a transformed state using a strong hashing algorithm.

4.2 Access Controls

Only those oktk staff members whose work requires it can access your personal information. All staff are bound by confidentiality agreements. Logs of data access are reviewed regularly.

4.3 Security Monitoring

The site's infrastructure is continuously monitored. Automated security measures activate as soon as suspicious access or unusual activity is detected. Even so, no online system is completely risk-free — so it is important to keep your password secure and not share it with anyone.

oktk does not keep your information indefinitely. Information for active accounts is retained as needed to operate the service. Some information may be retained for a defined period even after an account is closed or becomes inactive.

5.1 Active Accounts

For as long as your account remains active, your registration information, transaction history, and service-related records will be retained.

5.2 Closed Accounts

After an account is closed, records of financial transactions and identity verification documents may be retained for a defined period in accordance with applicable legal requirements. Once that period has passed, the information is securely deleted or anonymised.

5.3 Backups and Archives

Data held in system backups is cleared according to a predetermined schedule. It is not possible to extract information separately from a backup — data is automatically deleted at the end of the backup cycle.

oktk believes every user has rights over their own information. Your rights are set out below.

6.1 Right to Access

You can view a large portion of your stored information yourself by logging into your account. Contact the support team to request your complete data.

6.2 Right to Correction

If any of your information is incorrect or out of date, you may request that it be corrected. The necessary corrections will be made after identity verification.

6.3 Right to Deletion Request

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, this request may not be able to be fulfilled in full. Information related to self-exclusion or account limits under the Responsible Gaming Policy may also be retained.

6.4 Objection to Processing

If you do not wish to receive marketing communications, you can stop them at any time by informing the support team. However, transaction-related and security notifications cannot be stopped, as they are an essential part of the service.

oktk strictly prohibits anyone under 21 from opening an account. Age is verified at the time of registration and before the first withdrawal.

If it is found that a minor has fraudulently created an account, that account will be suspended immediately, all information will be securely deleted, and the process to return any deposited funds will begin.

We encourage parents to monitor their children's online activity and, where necessary, apply device-level access controls.

oktk reserves the right to amend this privacy policy as needed. If any significant changes are made, advance notice will be sent to your registered email or mobile number. The date of the change will be shown at the top of the page as "Last Updated".

Continuing to use the site after an updated policy is published will be taken as agreement to the new terms. We therefore recommend reviewing this page regularly.

This policy is consistent with the general principles described in the About oktk section. If you have any questions about the privacy policy, you may find answers on the general FAQ page or contact our support team directly.

For any questions, requests, or complaints regarding the privacy policy, please contact our support team. We are always available 24/7 in Bangla and English.

After receiving a privacy-related request, our team will respond as quickly as possible. If identity verification is required, additional information may be requested.